By combining enterprise resource planning (ERP) and customer relationship management (CRM) features into a single management system, businesses can significantly increase their productivity and efficiency.
A cloud-based solution called Microsoft Dynamics 365 combines CRM and ERP features.
A collection of useful features are provided by the software to simplify business processes. Microsoft also updates its features and functionality frequently to meet the demands of its sales, marketing, and customer service teams.
Let’s go over a few Microsoft Dynamics 365 advantages that will help you determine how the programme can help your company.
Let’s first examine Microsoft Dynamics’ core principles.
The software allows businesses to retain good relationships with team members, customers, and potential customers thanks to the software.
To manage many company activities, from sales to accounting, Microsoft Dynamics365 makes use of numerous cloud-based applications.
The software tool gives workers the necessary resources to increase productivity.
Additionally, Microsoft Dynamics 365 gives companies the tools they need to develop and maintain strong client connections and increase sales.
The software also produces insightful data about the operation of the company. As a result, there are several prospects for business growth.
Businesses can easily optimize their operations with the help of the software by merging CRM and ERP features, increasing productivity and efficiency.
However, the competence of the implementing partner is crucial to the Dynamics 365 implementation’s success.
The partner determines how well Microsoft Dynamics 365 will be implemented.
The following are some of Microsoft Dynamics365’s noteworthy advantages:
As Microsoft Dynamics 365 can run in a hybrid environment–the cloud or on-premise, you can easily manage and deploy it based on your budget and infrastructure.
It can also allow access from Outlook, a web browser or any mobile device due to the cloud-based feature.
Integration With Microsoft Products
Microsoft Dynamics 365 can integrate with other Microsoft products—for example, the full Office 365 suite.
With the integrations, businesses can move from Dynamics 365 to:
- Outlook for communication
- Power BI for data analytics
- SharePoint for documentation.
As users find it easier to move between apps, they can get the advantage of spending less time transferring data between applications and learning new platforms.
Shortened Sales Cycle
Microsoft Dynamics 354 allows the sales teams to get insightful business data, so they can work remotely, and effectively.
Due to the data provided by Microsoft Dynamics 365, sales teams effectively figure out the complete picture of each prospect’s journey.
Therefore, businesses can structure more targeted selling strategies.
Microsoft Dynamics 365 is built with different modules and built-in workflow tools. As such, the software tool can automate tasks across multiple departments–sales, marketing, customer service, field service, and project service.
If the built-in tools do not fit your needs, you should not worry as you can modify workflows to meet your specific needs.
The software allows customization to create the required fields and new objects in the system.
Improved Customer Service
Large volumes of useful customer data are gathered by Microsoft Dynamics365. The software tool examines the websites that your target customers visit, their interactions with businesses, the communities they belong to, etc.
The software programme can also detect consumer emotion, purchasing trends, and brand loyalty. And the sales process can greatly benefit from this information.
Customer support representatives handle each client individually using the information. Additionally, since all of the customer information is in one place, the representatives can communicate with customers face-to-face and offer customized solutions.
As employees can access the essential data with Microsoft Dynamics 365, they can be more efficient. And, they can get the advantage of reducing their time searching for information. Furthermore, they can make better and more informed decisions as Microsoft Dynamics 365 provides businesses with all the essential tools and insights.
Moreover, the software does away with the need to access ERP and CRM modules separately by unifying them.
But, everything hinges on the quality of the implementation partner you hire. While a good partner can help you achieve your project goals, a bad partner will break your project.
Therefore, you should not fail to choose one of the best Microsoft implementation partners for your project.
All businesses aspire to grow. And, you can be no exception. So, you can impart growth to your business by implementing Microsoft Dynamics 365 web application, which will increase your business efficiency and productivity by streamlining operations. But, you should ensure that you select the right implementation partner to attain success.